Thiruvananthapuram, November 3: Kerala Home Minister Ramesh Chennithala on Tuesday launched two digital initiatives at the Police Headquarters here — one to ensure time-bound action on complaints received by him, and the other to provide real-time information on major crimes in the state, IANS reported.
Source: IANS via Hi India
The first platform, HM Acts, is designed to track complaints and petitions received directly by the Home Minister and ensure they reach the police officers concerned for action. The complaints will be registered through a digital system, their progress tracked, and complainants informed about the action taken, according to reports of the launch.
Source: Daily Kiran
The second platform, HOMeS — Home Department Operations Monitoring and E-Services — will provide the Home Minister and the Home Department with real-time data on major crimes and alerts on offences requiring urgent attention.
Built in-house by the police's digital wing
The software for both initiatives was developed by iCoPS, the digital wing of the Kerala Police, and Daily Kiran reported that the systems were built without any additional financial cost. The complaint-tracking system will cover the police hierarchy from Civil Police Officers up to the State Police Chief.
The launch is part of a wider push the minister described at the event. As part of the 'My Police Station' initiative, the government had interacted with around 5,000 police personnel to understand their concerns, IANS reported.
Women in the force, and the next phase of Operation Toofan
Chennithala also said steps were being taken to increase women's representation in the Kerala Police to 30 per cent. The second phase of Operation Toofan was being implemented with local bodies, while awareness programmes in schools and colleges were being planned in association with the Indian Medical Association and psychologists, according to the IANS report.
What happens next will be measured in the systems themselves: whether complaints logged through HM Acts are closed within set timelines, and whether the real-time crime alerts from HOMeS translate into faster responses from district police units.